Refund policy

Returns & Refunds Policy - Blue Rose

We want you to love your Blue Rose experience. If something isn't right, we will make it right.

Damaged or Defective Items

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us at support@bluerose.space within 7 days of delivery with your order number and a photo of the issue.

We will resolve the issue with a full refund or free replacement — no return shipment required.

Eligibility

To be eligible for a refund, you must contact us within 7 days of delivery. Claims submitted after this window may not be accepted.

Non-Refundable Situations

We do not accept returns or issue refunds for change of mind. Sale items and gift cards are non-refundable.

Exchanges

We do not offer direct exchanges. If you would like a different item, please contact us and we will do our best to assist you.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason. Items must be unused, in original condition, and include proof of purchase.

Refunds

Once your refund is approved, it will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@bluerose.space.