The First Gen Z Caring Brand.

FAQs

Frequently Asked Questions

Where does my order ship from?

Your order is fulfilled by our trusted supplier and shipped directly to your door. We work with reliable partners to ensure your order arrives safely.

How long does delivery take?

Orders are processed within 1 to 3 business days. Estimated delivery is 7 to 14 business days. Delays may occasionally occur during peak seasons and we appreciate your patience.

How much does shipping cost?

Shipping is free on all orders $111 and over. A flat rate of $7.99 applies to orders under $111.

How do I track my order?

Once your order has shipped, you will receive a tracking number by email. You can track your order anytime directly on our website using that tracking number.

What if my item arrives damaged or defective?

Please inspect your order upon arrival. If anything looks off, contact us at support@bluerose.space within 7 days of delivery with your order number and a photo. We will offer a full refund or free replacement — no return shipment required.

Do you accept returns?

We are unable to accept returns for change of mind. However, if your item arrives damaged, defective, or incorrect, we will take full care of you. Please reach out and we will make it right.

How long do refunds take?

Once your refund is approved, it will be issued to your original payment method within 10 business days.

Can I cancel my order?

Orders can be cancelled within 24 hours of purchase. After that, your order may already be in processing. Please contact us as soon as possible at support@bluerose.space and we will do our best to help.